Clientèle Life debited my account without my consent—no help when I called

I am deeply frustrated with Clientèle Life. On 01 July 2025, they debited from my bank account without my knowledge or consent. Despite calling multiple times to resolve the issue, nobody at Clientèle Life has been willing or able to help. I’ve been passed around with no resolution.

I did not sign any debit order mandate, nor gave any authorization for the withdrawal. Yet the funds were taken from my account. I have requested to cancel the debit order and receive a full refund, but my request has been ignored.

This is not just inconvenient—it’s financial harm, especially when I rely on that money for essential expenses. Consumer rights in South Africa clearly protect against unauthorized debit orders .Clientèle Life agents do not comply with basic principles of consent and transparency.

I expected Cliental life to do the Immediate cancellation of any future debit orders from Clientèle Life, A full refund of the unauthorized amount and confirmation email or official letter acknowledging this resolution. But nothing has been done.