HS
Hope S

1 reviews | Active since Nov 2021

10 Nov 2021, 04:18

Clientele life debited money from my bank account without my agreement

I met one of the clientele consultants at a shopping mall so he advertised the policy insurance to me and he asked for my details as a proof that he spoke to me about the clientele policy. He told me that he is not opening a policy for me but one of the consultants will call me and ask if I want to join the policy or not on the same day but they never called. What broke my heart was to see a bank alert on the 23rd of October 2021 money was debited from my bank account with a reference stated clientele life. I was very disappointed because I'm not working I'm still a student I never agreed with any of this. So all I want is for clientele to cancel the policy for me and refund me.

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Replies (2)
Clientele Life
Clientele Life's reply10 Nov 2021, 09:23
Official
Dear  Hope S 

We confirm receipt of the concerns raised.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
   
 Yours sincerely,
    
 Shanitha Hanuman 
 Service Support Supervisor 
 Clientele Life  
Clientele Life
Clientele Life's reply15 Nov 2021, 11:51
Official
 Dear  Hope S  

Thank you for raising your concerns and bringing this matter to our attention. 
 
We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further without success. 
 
Please provide us with an alternative number or alternatively call the number which was sent to your mobile phone via SMS. 
 
 We trust you find this in order. 
 
Kind regards,
 
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