TS
Thabiso S
1 reviews | Active since Oct 2018
25 Oct 2018, 07:16
Clientele life ****** and bad service
On Tuesday 23 October 2018 I got a call from clientele life consultant named magrett, we were just checking on how much funeral plan and legal plan can I qualify for, not knowing she was filling the application, I realized on the same Tuesday after receiving a massage that my money will be debited on the 27th of every month, I called them to cancel the application but they made me hold for 30 minutes until I run out of air time without getting help, now this morning on 25th October 2018 they have debited my R200, I want it back and cancel the application I did not agree on anything, their service is very bad and their consultants are ******, please hello Peter help me get my money back
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Replies (3)
Clientele Life's replyOfficial
25 Oct 2018, 08:16 We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply25 Oct 2018, 08:16
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
08 Nov 2018, 13:33 Dear Thabiso S
As per our discussion, we confirmed that the sales call was assessed and the outcome was telephonically discussed with you by our Investigator (Kelebogile Modise). We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures were taken to prevent the matter from perpetuating.
We would like to take this opportunity to apologise for any inconvenience this may have caused you.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Team
As per our discussion, we confirmed that the sales call was assessed and the outcome was telephonically discussed with you by our Investigator (Kelebogile Modise). We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures were taken to prevent the matter from perpetuating.
We would like to take this opportunity to apologise for any inconvenience this may have caused you.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Team
Clientele Life's reply08 Nov 2018, 13:33
Official
Dear Thabiso S
As per our discussion, we confirmed that the sales call was assessed and the outcome was telephonically discussed with you by our Investigator (Kelebogile Modise). We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures were taken to prevent the matter from perpetuating.
We would like to take this opportunity to apologise for any inconvenience this may have caused you.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Team
As per our discussion, we confirmed that the sales call was assessed and the outcome was telephonically discussed with you by our Investigator (Kelebogile Modise). We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures were taken to prevent the matter from perpetuating.
We would like to take this opportunity to apologise for any inconvenience this may have caused you.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Team
Clientele Life's replyOfficial
08 Nov 2018, 13:34 Dear Thabiso S
As per our discussion, we confirmed that the sales call was assessed and the outcome was telephonically discussed with you by our Investigator (Kelebogile Modise). We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures were taken to prevent the matter from perpetuating.
We would like to take this opportunity to apologise for any inconvenience this may have caused you.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Team
As per our discussion, we confirmed that the sales call was assessed and the outcome was telephonically discussed with you by our Investigator (Kelebogile Modise). We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures were taken to prevent the matter from perpetuating.
We would like to take this opportunity to apologise for any inconvenience this may have caused you.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Team
Clientele Life's reply08 Nov 2018, 13:34
Official
Dear Thabiso S
As per our discussion, we confirmed that the sales call was assessed and the outcome was telephonically discussed with you by our Investigator (Kelebogile Modise). We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures were taken to prevent the matter from perpetuating.
We would like to take this opportunity to apologise for any inconvenience this may have caused you.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Team
As per our discussion, we confirmed that the sales call was assessed and the outcome was telephonically discussed with you by our Investigator (Kelebogile Modise). We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures were taken to prevent the matter from perpetuating.
We would like to take this opportunity to apologise for any inconvenience this may have caused you.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Team