MM
Muelmo M
1 reviews | Active since Jun 2019
19 Jun 2019, 09:31
Clientele life *********
I joined clientele life funeral plan in 2016 never skipped payment the lady that helped me said i could add members up to 11 i did that. They added all of the and added minors under adults. All of these years of deductions they never called or sent an email when its time for review. Fast forward one of the members passed on 2 weeks back and i submitted a claim with all the documentation and my claim was declined but they have been debit my money for all of this years. They say she was registered under minors and at the time. I want all my premiums back. *********. At the call centre they even hanged up on me. Bunch of *********. Stay away from clientele they are too good to be true all of their products.
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Replies (3)
Clientele Life's replyOfficial
19 Jun 2019, 10:05 Dear Muelmo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply19 Jun 2019, 10:05
Official
Dear Muelmo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
MM
Muelmo M's updateReviewer Update
22 Jun 2019, 21:59Ive been trying to call the person investigating my query but it say number doesn't exist and also you have been sending smses to say you are unable to contact me but my fone is on and its work. I dont know if you are playing mind games with me. I also contacted the claims department and they keep saying the will send an email to Beauty Phillips the investigator to contact ne Iam waiting till now. Since you have failed to pay my claim bring bacj my premiums for all this years finish and klaar.
MM
Muelmo M's update22 Jun 2019, 21:59
Reviewer Update
Ive been trying to call the person investigating my query but it say number doesn't exist and also you have been sending smses to say you are unable to contact me but my fone is on and its work. I dont know if you are playing mind games with me. I also contacted the claims department and they keep saying the will send an email to Beauty Phillips the investigator to contact ne Iam waiting till now. Since you have failed to pay my claim bring bacj my premiums for all this years finish and klaar.
Clientele Life's replyOfficial
02 Jul 2019, 08:55 Dear Muelmo M At the outset, we would like to convey our deepest condolences to you and the family during this difficult time. By now our investigator (Beauty Phillips)was in contact with you to provide feedback, regarding your dispute. We have confirmed that the child was removed due to being overage and a letter was posted to you to inform you of this. Regrettably, we will not be able to assess your claim as per the terms and conditions of your policy. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome. Yours sincerely, Compliance Department
Clientele Life's reply02 Jul 2019, 08:55
Official
Dear Muelmo M At the outset, we would like to convey our deepest condolences to you and the family during this difficult time. By now our investigator (Beauty Phillips)was in contact with you to provide feedback, regarding your dispute. We have confirmed that the child was removed due to being overage and a letter was posted to you to inform you of this. Regrettably, we will not be able to assess your claim as per the terms and conditions of your policy. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome. Yours sincerely, Compliance Department