1 reviews | Active since Dec 2020
Clientèle Life Cover ****
Clientèle Life marketing people called me during during July offering me a product with Life cover of R100k, I was interested and signed up, only to find out afterwards that it all bull ****, and that they ONLY offered R30k for R320 per month.
I’ve send them emails to stop and also went to my bank to stop and reverse my Debit Order. First month (August) was successfully reversed.
They have since debited my account 4 times with the amount of R320 and are refusing to refund my money even after all my emails to them, requesting them to cancel the Life Cover as it was mis represented by them, and a whole ****.
Today the 30 November 2020 another debit order went off. They have a Debi check placed on my account and you are not able to stop this, not even Capitec can stop or reverse this. Please be careful when Clientele agents call you.
I am now referring this matter to the Ombudsman , because I have received cancellation confirmation yet they continue to take my money and I am not able to do anything about it, for a Useless cover. Please be careful Clientèle are ***********, they will rob you of your hard earned cash
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
As per telephonic conversation, we have provided you with the necessary feedback regarding regarding all raised matters.
We have also confirmed cancellation of the policy and no further debits scheduled to go off your account.
Furthermore we have given the turnaround time for the premium refund due.
We trust that you find the above in order, however feel free to contact us again for any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention.
As per telephonic conversation, we have provided you with the necessary feedback regarding regarding all raised matters.
We have also confirmed cancellation of the policy and no further debits scheduled to go off your account.
Furthermore we have given the turnaround time for the premium refund due.
We trust that you find the above in order, however feel free to contact us again for any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to sincerely apologise for the delay in paying the refund and any inconvenience you may have experienced.
As per telephonic conversation, we confirm that a refund of the premium deducted in December 2020 has been sent and you will receive the money by close of business tomorrow.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to sincerely apologise for the delay in paying the refund and any inconvenience you may have experienced.
As per telephonic conversation, we confirm that a refund of the premium deducted in December 2020 has been sent and you will receive the money by close of business tomorrow.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life