GS
Gaopalelwe S
1 reviews | Active since Aug 2023
30 Aug 2023, 07:29
Clientele Life Continues to debit after termination of policy
I cancelled my policy in June 2023. Yet the policy is still active on my account and debits every month and I have received an email from Clientele Life that states that they have received and acknowledges that they have received my termination of the policy. I would like to be reimbursed for the months that they continued to debit from my account after the termination of the policy
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Replies (3)
Clientele Life's replyOfficial
30 Aug 2023, 13:00Dear Gaopalelwe S
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply30 Aug 2023, 13:00
Official
Dear Gaopalelwe S
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
30 Aug 2023, 14:01Dear Gaopalelwe S
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our discussion, the necessary feedback has been provided on the 30th of August.
Furthermore, I have confirmed a Turn Around Time for funds to reflect into your bank account.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Clientele Life's reply30 Aug 2023, 14:01
Official
Dear Gaopalelwe S
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our discussion, the necessary feedback has been provided on the 30th of August.
Furthermore, I have confirmed a Turn Around Time for funds to reflect into your bank account.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
GS
Gaopalelwe S's updateReviewer Update
31 Aug 2023, 22:57I have received the amount debited from my account today, for the months debited after the termination of my policy.
GS
Gaopalelwe S's update31 Aug 2023, 22:57
Reviewer Update
I have received the amount debited from my account today, for the months debited after the termination of my policy.