DH
Duane H
1 reviews | Active since May 2021
07 Nov 2022, 18:09
Clientele Life Bad/Terrible Service
Has anyone of Clientele Life seen these reviews. Has anyone seen how many dissatisfied and unhappy clients you have. We have been waiting on a payout for a claim for more than a month. When the payment gets debit ordered there are no issues but when there are claims to be paid there are always issues and stories. Your call operators are ***********. Your holding on time for a phone is always more than 25 minutes and then you still cannot assist. How many of our people will you swindle out of thousands of rands. What you are doing is called *****ing?!!?!
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Replies (2)
Clientele Life's replyOfficial
08 Nov 2022, 10:05Dear Duane H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply08 Nov 2022, 10:05
Official
Dear Duane H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Nov 2022, 11:37 Dear Duane H
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Xolisile Hadebe) was previously in contact with you regarding the claim, and confirmed that we require clear copies of the documents for the claim assessment.
Kindly note that the claim is still under assessment and we will contact you shortly regarding the outcome.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Xolisile Hadebe) was previously in contact with you regarding the claim, and confirmed that we require clear copies of the documents for the claim assessment.
Kindly note that the claim is still under assessment and we will contact you shortly regarding the outcome.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply14 Nov 2022, 11:37
Official
Dear Duane H
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Xolisile Hadebe) was previously in contact with you regarding the claim, and confirmed that we require clear copies of the documents for the claim assessment.
Kindly note that the claim is still under assessment and we will contact you shortly regarding the outcome.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Xolisile Hadebe) was previously in contact with you regarding the claim, and confirmed that we require clear copies of the documents for the claim assessment.
Kindly note that the claim is still under assessment and we will contact you shortly regarding the outcome.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department