1 reviews | Active since Dec 2019
Clientele life bad service
i had a funeral cover with clientele and i cancelled it however their sale consultant called me and convince me to re join saying i will be covered with my family ,this year around February i called them trying to add my family, they said i will have to pay extra, I told them i wont be able to so they should cancel my funeral cover, they said they're going to investigate the matter. They didn't come back to me till today, but they're busy debiting my account every month and i cannot even stop it. every time i call them they say they will call me back, they have escalated the issue, I have been attended by several agents but no one has helped me.
Clientele i want all the money you deducted from February 2021 until now and cancel my policy
if you want to contact me ..here is my email :***
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct