1 reviews | Active since Apr 2020
Clientele Life - Bad service
Good day, clientele life has rendered me very bad service. Last week Tuesday (21-04-202) one of my dependant passed away and I put in a claim same day. The following day I send all required documents to them and I was informed that it will take two working days to pay my benefits and airtime so that I can burry my loved one with respect. To date (28-04-2020) I haven’t received the money and or airtime, I was forced rely on family contribution in order to bury my dependant as if I did not plan accordingly or I was irresponsible. This is unacceptable. Clientele please pay what is due to me. I am sure I won’t refer anyone to clientele.
Even on their TV ad it says you get your claim after two working days upon submitting all required docs, but it is a lie. I cant even reach them on the phone
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Administrator contacted you to confirm the requirements needed in order to process the claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards. Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Administrator contacted you to confirm the requirements needed in order to process the claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards. Claims Department