sN
sibongile N
1 reviews | Active since Dec 2019
24 May 2023, 10:26
Clientele Life are bunch of *******
I'm Ntombiyenkosi Nyembe I have a Premium Health event plan with Clientele Life. In April I got admitted in hospital and after my discharge I submitted all the claim documents. To my surprise the claim was assessed by a lady called Malebu. Malebu is rude she always rude on clients. Then she told me that she will not pay out the claim as she will send it for investigation. I waited a long time. A man called William Motepe called me and told me that the hospital invoice is suspicious. I asked him how. He sent me a page which was black and white as I sent them interim invoice. I told this man that I now have a final billed electronic invoice. I sent it to him. Immediately after I sent him the original invoice, he dicline my claim. Then yesterday I sent documents again for a another claim. The lady called Simone Van Der Haart called me today. She told me that she is not gonna approve this claim because the previous claim was declined. My question is this: Is this how Clientele Life bully their clients? Or maybe they suddenly become bunch of *******? I'm do dissatisfied with how they do thingz.
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
24 May 2023, 11:33Dear sibongile N
We acknowledge receipt of your concerns and apologize for any inconvenience as well as the service provided. Please be assured that this is not the type of service we aim to provide to our valued clients.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We acknowledge receipt of your concerns and apologize for any inconvenience as well as the service provided. Please be assured that this is not the type of service we aim to provide to our valued clients.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's reply24 May 2023, 11:33
Official
Dear sibongile N
We acknowledge receipt of your concerns and apologize for any inconvenience as well as the service provided. Please be assured that this is not the type of service we aim to provide to our valued clients.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We acknowledge receipt of your concerns and apologize for any inconvenience as well as the service provided. Please be assured that this is not the type of service we aim to provide to our valued clients.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
sN
sibongile N's updateReviewer Update
24 May 2023, 11:46It seems like that to me because every time it the same thing. How can the assessor tell me that she is not going to pay the claim because of the previous claim that was declined? Even that declined claim, it was declined unfairly. The man called William told me that he dicline the claim because he "Suspect" *****. How can anyone work on suspicious? Is that fair?
No Clientele is wicked and they are *****ing from poor people. Before this calamity another assessor called Sebolaishi Bambo stole from me. I was supposed to get R22 500. But Sebolaishi paid R5600. They are *******. And even if you complain they protect one another. Clientele is the most wicked company I've ever see.
No Clientele is wicked and they are *****ing from poor people. Before this calamity another assessor called Sebolaishi Bambo stole from me. I was supposed to get R22 500. But Sebolaishi paid R5600. They are *******. And even if you complain they protect one another. Clientele is the most wicked company I've ever see.
sN
sibongile N's update24 May 2023, 11:46
Reviewer Update
It seems like that to me because every time it the same thing. How can the assessor tell me that she is not going to pay the claim because of the previous claim that was declined? Even that declined claim, it was declined unfairly. The man called William told me that he dicline the claim because he "Suspect" *****. How can anyone work on suspicious? Is that fair?
No Clientele is wicked and they are *****ing from poor people. Before this calamity another assessor called Sebolaishi Bambo stole from me. I was supposed to get R22 500. But Sebolaishi paid R5600. They are *******. And even if you complain they protect one another. Clientele is the most wicked company I've ever see.
No Clientele is wicked and they are *****ing from poor people. Before this calamity another assessor called Sebolaishi Bambo stole from me. I was supposed to get R22 500. But Sebolaishi paid R5600. They are *******. And even if you complain they protect one another. Clientele is the most wicked company I've ever see.
Clientele Life's replyOfficial
24 May 2023, 16:50Dear sibongile N
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply24 May 2023, 16:50
Official
Dear sibongile N
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
sN
sibongile N's updateReviewer Update
24 May 2023, 17:04This is still lie. More lies. Clientele is bunch of *******. You abuse poor clients. You take advantage of me. Last time you told me I'm going to get feedback. You sent your so called Investigator William. Who is also a *****. William took advantage of me. I sent him the document but still he declined my claim. Who does that? Dicline a claim because of suspecting? Again this month Simone told me that she is not going to approve claim because of the previous claim. That previous claim was declined due to suspecting.
You are failing us as clients. Maybe you are taking advantage. Clientele is abusing clients. *******
You are failing us as clients. Maybe you are taking advantage. Clientele is abusing clients. *******
sN
sibongile N's update24 May 2023, 17:04
Reviewer Update
This is still lie. More lies. Clientele is bunch of *******. You abuse poor clients. You take advantage of me. Last time you told me I'm going to get feedback. You sent your so called Investigator William. Who is also a *****. William took advantage of me. I sent him the document but still he declined my claim. Who does that? Dicline a claim because of suspecting? Again this month Simone told me that she is not going to approve claim because of the previous claim. That previous claim was declined due to suspecting.
You are failing us as clients. Maybe you are taking advantage. Clientele is abusing clients. *******
You are failing us as clients. Maybe you are taking advantage. Clientele is abusing clients. *******
sN
sibongile N's updateReviewer Update
24 May 2023, 17:25You're still lying to me. Every claim I send it get dicline or they cheat me of my money. If not they will send the claim to their so called Investigator. Just to make a lame excuse so that they will not pay. Wicked and selfish. Yet their premiums are sooooo high. Nx they are full of nonsense.
And Shanitha Hanuman don't lie in the eyes of public. Your Clientele is robbing people. And that's it
And Shanitha Hanuman don't lie in the eyes of public. Your Clientele is robbing people. And that's it
sN
sibongile N's update24 May 2023, 17:25
Reviewer Update
You're still lying to me. Every claim I send it get dicline or they cheat me of my money. If not they will send the claim to their so called Investigator. Just to make a lame excuse so that they will not pay. Wicked and selfish. Yet their premiums are sooooo high. Nx they are full of nonsense.
And Shanitha Hanuman don't lie in the eyes of public. Your Clientele is robbing people. And that's it
And Shanitha Hanuman don't lie in the eyes of public. Your Clientele is robbing people. And that's it