MK
Mbali K

1 reviews | Active since Aug 2025

02 Aug 2025, 16:42

Clientele life and perks cancelation

They have been taking my money I'm trying to stop it

0
Replies (6)
Clientele Life
Clientele Life's reply04 Aug 2025, 07:20
Official
Dear Mbali K,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,
Market Conduct 
MK
Mbali K's update04 Aug 2025, 12:20
Reviewer Update
Can I get my refund because they took all my allowance I don't have money to buy groceries this month and I'm a student
Clientele Life
Clientele Life's reply05 Aug 2025, 07:42
Official
Dear Mbali K,

Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,Market Conduct    
MK
Mbali K's update05 Aug 2025, 09:06
Reviewer Update
CER791813
MK
Mbali K's update05 Aug 2025, 09:43
Reviewer Update
After speaking with the agent I'm very happy for the service I got and how she explained the problem
Clientele Life
Clientele Life's reply05 Aug 2025, 14:06
Official
Dear Mbali K,

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed.

We trust you find this in order and that this matter has been resolved to your satisfaction.  Should you require further assistance please feel free to contact us. 

Regards,Market Conduct