DM
Dumisani M

1 reviews | Active since Sept 2018

25 Jul 2021, 05:19

Clientele life and its alleged Brokers are committing *****

Clientele life is committing *****

This company and it's alleged brokers have been having its way with my personal information,they have opened three policies that I know nothing about.The first one was opened in February 2020 which I managed to reverse the payment and block further debit orders.

They opened another policy this year in May and the debit order went off and I couldn't reverse it this time around because they used something call de*****ecks which prevent me and the bank to reverse the debit order,on the 31st of May I went to their offices to enquire about this policy and the policy got canceled and the refund was made to my account on the 24th of June 2021.and they promised to investigate and till this day no feedback has ever given to me regarding the outcome of the alleged investigation.

As that was not enough,another policy was opened on the 30th June 2021,the De*****eck transaction debited my account on the 23rd of July 2021 and went to the Clientele life building again to cancel the policy.

All this time I am using my own resources to travel and they dont even care to reimburse me for the costs I incurred in the process.I am waiting for my money to be returned back to my account after 30 days.

So written this to warn other people to check their accounts because this company seems to have ********** brokers working for them who Probably *****s information because I personally never gave anyone from Clientele my info or anyone on the street.

0
Replies (2)
Clientele Life
Clientele Life's reply26 Jul 2021, 14:29
Official
Dear Dumisani M 
 
We confirm receipt of the concerns raised.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
  
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life        
Clientele Life
Clientele Life's reply02 Aug 2021, 15:41
Official
Dear Dumisani M  

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.

 As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. 

Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. 

The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. 

Should you require any further assistance in this regard, please feel free to contact us again. 

Kind Regards,

Market Conduct Team