TW
Tawfeeq W

1 reviews | Active since Mar 2021

31 Mar 2021, 08:44

Clientele life and Clientele legal spam calls

So I am not a big complainer. I am usually very supportive of all types of businesses, big or small. My family has their own business but unfortunately Clientele Life, legal and all the other versions of the Clientele company has been making my life a misery for the past week.

I work the night shift on a popular international reality tv show that now has a local brand and for the past week i have been woken up every half hour by spam calls from Clientele. I have blocked the numbers but somehow they just keep calling with new numbers. I cannot silence my phone in case of an emergency on set or a family emergency. I am outraged by it and if Clientele thinks this is how they will get customers, they need to reevaluate their business strategy because this is absolute madness. How can you bully and harrass your potential customers like that? I never thought about getting life insurance and now i definitely dont want it just because of how the company does things. Is there anyway or anything i can do to stop this? I cant change my number because of work so please if anyone has any ideas to help me, i would really appreciate it. Like I said i have blocked thier numbers but they keep calling with new numbers every half hour and its really starting to tick me off.

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Replies (2)
Clientele Life
Clientele Life's reply31 Mar 2021, 11:50
Official
Dear  Tawfeeq W

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Judith Mboweni
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply31 Mar 2021, 13:09
Official
Dear Tawfeeq W 
 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org 
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 
Yours sincerely,
 
Judith Mboweni 
Service Support Specialist
Clientele Life