ML
Moeti L
1 reviews | Active since Oct 2024
13 Oct 2024, 10:22
************ Clientele' Life
I cancelled my policy with Clientele Life in August yet they debit my account. I have since followed up on multiple platforms to ensure the cancellation was processed. Additionally, I received a call from your Client Retention Officer inquiring about the reason for my cancellation. Following that conversation, I thought my request would be honoured and the policy would be cancelled. However, to my dismay, Clientele Life debits my account each month. This is causing unnecessary financial strain and frustration, as I no longer wish to be part of the policy and have made this very clear. Clientele Life is taking advantage because they know I cannot reverse the debit order – I am in financial distress after being unemployed for almost a year and now I have to deal with a bully like Clientele.
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Replies (3)
Clientele Life's replyOfficial
14 Oct 2024, 09:01Dear Moeti L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply14 Oct 2024, 09:01
Official
Dear Moeti L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
14 Oct 2024, 13:51Dear Moeti L,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Lasting Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Lasting Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply14 Oct 2024, 13:51
Official
Dear Moeti L,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Lasting Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Lasting Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
16 Oct 2024, 09:36Dear Moeti L
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been canceled as requested, and the cancellation process was explained accordingly. As discussed telephonically, we explained that there was an oversight from our side regarding your request to terminate our services and the refund process respectively.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been canceled as requested, and the cancellation process was explained accordingly. As discussed telephonically, we explained that there was an oversight from our side regarding your request to terminate our services and the refund process respectively.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply16 Oct 2024, 09:36
Official
Dear Moeti L
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been canceled as requested, and the cancellation process was explained accordingly. As discussed telephonically, we explained that there was an oversight from our side regarding your request to terminate our services and the refund process respectively.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been canceled as requested, and the cancellation process was explained accordingly. As discussed telephonically, we explained that there was an oversight from our side regarding your request to terminate our services and the refund process respectively.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life