1 reviews | Active since May 2016
Clientele Life a Disgrace
<p>I took my policy more than 10 yrs ago and lost my document in 2006.</p> <p> </p> <p>I have been asking clientel life for the copy of my policy with no luck.</p> <p>On 16 May 2016 i went on de website for under self service with no luck once again.</p> <p>Yesterday i called and spent R27 and was promised that i will receive my document in 1 hour.</p> <p>To date i received nothing from clientel and i wonder if i will ever get it.</p> <p>I intend to cancel my policy and will never recommend clientel to any soul.</p> <p> </p> <p>They dont care about anyone except debiting the account.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
As per our telephonic discussion we have addressed your concerns regarding your policy documents request. Our records indicate that your policy documents were emailed to the email address we have on record on 18 May 2016 however you stated that you did not receive them. We have then resent a copy of the documents on 23 May 2016 and you confirmed receipt of the documents.
Please note that the policy you have is an investment policy and will only be cancelled upon receipt of all the requested documents as per discussion.
Lastly we would like to take this opportunity to sincerely apologise for the service received and assure you this is not the level of service we aim to offer our clients.
I trust you find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
As per our telephonic discussion we have addressed your concerns regarding your policy documents request. Our records indicate that your policy documents were emailed to the email address we have on record on 18 May 2016 however you stated that you did not receive them. We have then resent a copy of the documents on 23 May 2016 and you confirmed receipt of the documents.
Please note that the policy you have is an investment policy and will only be cancelled upon receipt of all the requested documents as per discussion.
Lastly we would like to take this opportunity to sincerely apologise for the service received and assure you this is not the level of service we aim to offer our clients.
I trust you find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist