TM
Twané Meyer
1 reviews | Active since Sept 2022
08 Dec 2022, 16:00
CLIENTELE LIFE
Once again I am frustrated with this company. We were informed to use the app. When going to the payment history it show that our December payment is PENDING - I contacted them on numerous occasion to many e-mail addressed. Confirming that payment was received, although the statement shows pending. How do you get feedback from this company.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
09 Dec 2022, 10:28Dear Twané M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply09 Dec 2022, 10:28
Official
Dear Twané M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
09 Dec 2022, 11:07Dear Twané M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life's reply09 Dec 2022, 11:07
Official
Dear Twané M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life's replyOfficial
09 Dec 2022, 14:56Dear Twané M,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. According to our telephone conversation, the December premium has been successfully deducted from the client's bank account. Additionally, we have explained the timeline for the billing information to be updated on the Clientele App.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. According to our telephone conversation, the December premium has been successfully deducted from the client's bank account. Additionally, we have explained the timeline for the billing information to be updated on the Clientele App.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply09 Dec 2022, 14:56
Official
Dear Twané M,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. According to our telephone conversation, the December premium has been successfully deducted from the client's bank account. Additionally, we have explained the timeline for the billing information to be updated on the Clientele App.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. According to our telephone conversation, the December premium has been successfully deducted from the client's bank account. Additionally, we have explained the timeline for the billing information to be updated on the Clientele App.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life