BM
Busisiwe M
1 reviews | Active since Jan 2026
07 Jan 2026, 18:30
Clientele life
Hello Peter I am Busisiwe Norris Mkhungo writting this letter on behalf of Bhekinkosi Funeka Mngomezulu from Ingwavuma Jozini KZN .he is traditionally healer on 2023 he was hired to deliver traditional medicine at Gwelezane Hospital Empangeni. He sign a contract of R680 000 at first they payed him R200 000 on the 2025 February and payed R30000 and R20000 in November and the money received by clientele life on behalf of him. On behalf of him the took life cover as well as policy and they cover non of the family members and all these information we received it at Capitec bank because he was using. And this money is not reflecting to his bank statement .if he want to apply social grant for his children at Sassa it reflect that he received this money even if he didn't get it. He called clientele life offices they said they close all the policy's .but they continously taking the money Please help
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Replies (9)0
Replies (9)
Clientele Life's replyOfficial
07 Jan 2026, 22:28Dear Busisiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply07 Jan 2026, 22:28
Official
Dear Busisiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
08 Jan 2026, 11:45Dear Busisiwe norris M,
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply08 Jan 2026, 11:45
Official
Dear Busisiwe norris M,
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
BM
Busisiwe M's updateReviewer Update
08 Jan 2026, 12:35*** B N Mkhungo
*** Bhekinkosi Mngomezulu
*** Bhekinkosi Mngomezulu
BM
Busisiwe M's update08 Jan 2026, 12:35
Reviewer Update
*** B N Mkhungo
*** Bhekinkosi Mngomezulu
*** Bhekinkosi Mngomezulu
Clientele Life's replyOfficial
08 Jan 2026, 14:27Dear Busisiwe norris M,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Lerato Putuka from our Market Conduct department has been in contact with you to provide the necessary feedback. The policy was still within a Cooling off period and the refund process was explained to you.
We await certain documents and information as advised by our Investigator, which will enable us to resolve your complaint adequately Should you wish to contact us again please do not hesitate to do so. Regards,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Lerato Putuka from our Market Conduct department has been in contact with you to provide the necessary feedback. The policy was still within a Cooling off period and the refund process was explained to you.
We await certain documents and information as advised by our Investigator, which will enable us to resolve your complaint adequately Should you wish to contact us again please do not hesitate to do so. Regards,
Clientele Life's reply08 Jan 2026, 14:27
Official
Dear Busisiwe norris M,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Lerato Putuka from our Market Conduct department has been in contact with you to provide the necessary feedback. The policy was still within a Cooling off period and the refund process was explained to you.
We await certain documents and information as advised by our Investigator, which will enable us to resolve your complaint adequately Should you wish to contact us again please do not hesitate to do so. Regards,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Lerato Putuka from our Market Conduct department has been in contact with you to provide the necessary feedback. The policy was still within a Cooling off period and the refund process was explained to you.
We await certain documents and information as advised by our Investigator, which will enable us to resolve your complaint adequately Should you wish to contact us again please do not hesitate to do so. Regards,
BM
Busisiwe M's updateReviewer Update
14 Jan 2026, 18:33Hello peter
I would like to know about the invistigation of my case is there any progress .
I would like to know about the invistigation of my case is there any progress .
BM
Busisiwe M's update14 Jan 2026, 18:33
Reviewer Update
Hello peter
I would like to know about the invistigation of my case is there any progress .
I would like to know about the invistigation of my case is there any progress .
BM
Busisiwe M's updateReviewer Update
22 Feb 2026, 21:56I am very disappointed with hello peter . My issue has not been resolved .People a eating our money and there is nothing we can do about it because we don't have any power . So if you are poor you will remain poor
BM
Busisiwe M's update22 Feb 2026, 21:56
Reviewer Update
I am very disappointed with hello peter . My issue has not been resolved .People a eating our money and there is nothing we can do about it because we don't have any power . So if you are poor you will remain poor
BM
Busisiwe M's updateReviewer Update
10 Mar 2026, 20:42Hello Peter I am Busisiwe Norris Mkhungo writting this letter on behalf of Bhekinkosi Funeka Mngomezulu from Ingwavuma Jozini KZN .he is traditionally healer on 2023 he was hired to deliver traditional medicine at Gwelezane Hospital Empangeni.
He sign a contract of R680 000 at first they payed him R200 000 on the 2025 February and payed R30000 and R20000 in November and the money received by clientele life on behalf of him. On behalf of him the took life cover as well as policy and they cover non of the family members and all these information we received it at Capitec bank because he was using. And this money is not reflecting to his bank statement .if he want to apply social grant for his children at Sassa it reflect that he received this money even if he didn't get it.
He called clientele life offices they said they close all the policy's .but they continously taking the money
Please help
He sign a contract of R680 000 at first they payed him R200 000 on the 2025 February and payed R30000 and R20000 in November and the money received by clientele life on behalf of him. On behalf of him the took life cover as well as policy and they cover non of the family members and all these information we received it at Capitec bank because he was using. And this money is not reflecting to his bank statement .if he want to apply social grant for his children at Sassa it reflect that he received this money even if he didn't get it.
He called clientele life offices they said they close all the policy's .but they continously taking the money
Please help
BM
Busisiwe M's update10 Mar 2026, 20:42
Reviewer Update
Hello Peter I am Busisiwe Norris Mkhungo writting this letter on behalf of Bhekinkosi Funeka Mngomezulu from Ingwavuma Jozini KZN .he is traditionally healer on 2023 he was hired to deliver traditional medicine at Gwelezane Hospital Empangeni.
He sign a contract of R680 000 at first they payed him R200 000 on the 2025 February and payed R30000 and R20000 in November and the money received by clientele life on behalf of him. On behalf of him the took life cover as well as policy and they cover non of the family members and all these information we received it at Capitec bank because he was using. And this money is not reflecting to his bank statement .if he want to apply social grant for his children at Sassa it reflect that he received this money even if he didn't get it.
He called clientele life offices they said they close all the policy's .but they continously taking the money
Please help
He sign a contract of R680 000 at first they payed him R200 000 on the 2025 February and payed R30000 and R20000 in November and the money received by clientele life on behalf of him. On behalf of him the took life cover as well as policy and they cover non of the family members and all these information we received it at Capitec bank because he was using. And this money is not reflecting to his bank statement .if he want to apply social grant for his children at Sassa it reflect that he received this money even if he didn't get it.
He called clientele life offices they said they close all the policy's .but they continously taking the money
Please help
Clientele Life's replyOfficial
11 Mar 2026, 11:08Dear Busisiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply11 Mar 2026, 11:08
Official
Dear Busisiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
11 Mar 2026, 12:16Dear Busisiwe,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Lerato Joloza has been in contact with Mr Bhekinkosi Funeka Mngomezulu to provide the necessary feedback. Mr Bhekinkosi Funeka Mngomezulu was informed that we require a bank statement as proof of the below mentioned allegations and to date, it has not been received from our side in order to investigate further. Please note that if the required documents are not received, this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided the complainant with the details of our Internal Arbitration Department if not satisfied with the outcome. Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Lerato Joloza has been in contact with Mr Bhekinkosi Funeka Mngomezulu to provide the necessary feedback. Mr Bhekinkosi Funeka Mngomezulu was informed that we require a bank statement as proof of the below mentioned allegations and to date, it has not been received from our side in order to investigate further. Please note that if the required documents are not received, this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided the complainant with the details of our Internal Arbitration Department if not satisfied with the outcome. Regards Market Conduct
Clientele Life's reply11 Mar 2026, 12:16
Official
Dear Busisiwe,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Lerato Joloza has been in contact with Mr Bhekinkosi Funeka Mngomezulu to provide the necessary feedback. Mr Bhekinkosi Funeka Mngomezulu was informed that we require a bank statement as proof of the below mentioned allegations and to date, it has not been received from our side in order to investigate further. Please note that if the required documents are not received, this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided the complainant with the details of our Internal Arbitration Department if not satisfied with the outcome. Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Lerato Joloza has been in contact with Mr Bhekinkosi Funeka Mngomezulu to provide the necessary feedback. Mr Bhekinkosi Funeka Mngomezulu was informed that we require a bank statement as proof of the below mentioned allegations and to date, it has not been received from our side in order to investigate further. Please note that if the required documents are not received, this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided the complainant with the details of our Internal Arbitration Department if not satisfied with the outcome. Regards Market Conduct