KC
Khulula C
1 reviews | Active since Sept 2022
26 Nov 2023, 17:27
CLIENTELE LIFE
This is Khulula Cafu I had a funeral policy *** for few years at clientele until recently. I had let them know via email that I can not afford the policy anymore and got their response after few days, which clearly indicated that they don't really care about that and they showed it the following month by deducting my account after we had an understanding that the policy was canceled .CLIENTELE LIFE SUCKS.......🤬
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Replies (2)
Clientele Life's replyOfficial
27 Nov 2023, 11:28Dear Khulula C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply27 Nov 2023, 11:28
Official
Dear Khulula C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
27 Nov 2023, 13:19Dear Khulula C , We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for the delay in terminating your policy. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid in due time. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply27 Nov 2023, 13:19
Official
Dear Khulula C , We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for the delay in terminating your policy. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid in due time. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life