LG
Loyiso G

1 reviews | Active since Dec 2020

26 Mar 2026, 09:42

Clientele life

Clientele life have started to ignore my emails since I decided to opt out thier savings plan and requested that they pay my money out

0
Replies (4)
Clientele Life
Clientele Life's reply26 Mar 2026, 09:58
Official
Dear Loyiso G,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
 
Clientele Life
Clientele Life's reply27 Mar 2026, 10:56
Official
Dear Loyiso G,

Thank you for raising your concerns with us.

At the outset, we would like to apologize for the delay and inconvenience experienced. 

We can verify that your encashment has been processed in accordance with your request and has been sent for payment, as we discussed during our telephone conversation.

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life 
LG
Loyiso G's update27 Mar 2026, 19:02
Reviewer Update
Thank Lindokuhle. I can confirm that this is now sorted, thank you for the speed and effectiveness this issue got sorted after raising my un happiness. You have been redeemed.
Clientele Life
Clientele Life's reply30 Mar 2026, 08:27
Official
Dear Loyiso G,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. 
 
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. 
 
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. 
 
Please do not hesitate to contact us should you have any further queries. 
 
Yours sincerely, 
 
Market Conduct