PP
Phindile P

1 reviews | Active since Oct 2024

03 Apr 2025, 15:17

Clientele life

Clientele life is a ****, those people who go house to house to recruit people **** to me. The guy who came in my house said he came to explain about their funeral policy even those I had told him that I dont want it but he insisted telling me he is only explaining, he took my details and even asked for my card so that he can confirm that the details I are mine I then told him I do not wat the policy and he said it is not authorized they will call me to confirm if I really I want and confirm with me first to my surprise without a call I just saw a debit order of R343 that I can not dispute or even stop not eve at the back were they able to dispute it. The question is why do they recruit us with lies ? I didn't agree that I wanted the policy I've been waiting for the call that will confirm with me...I want my money back or else im5rakkng this viral on social media

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Replies (2)
Clientele Life
Clientele Life's reply03 Apr 2025, 15:26
Official
Dear Phindile P,
We genuinely regret any difficulty caused and acknowledge receiving the complaints raised.
 
Please be advised that your inquiry has been sent to the relevant department for consideration, and we will contact you to provide further information.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply09 Apr 2025, 15:45
Official
 Dear Phindile P, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards, Market Conduct