NP
Neo P
1 reviews | Active since Oct 2020
24 Oct 2020, 14:18
Clientele life
CLIENTELE HAS BEEN DEDUCTING MONEY (R199X2) FROM MY CAPITEC SAVINGS ACCOUNT WITHOUT MY AUTHORITY. I HAVE NEVER JOINED ANYTHING WITH CLIENTELE AND ON TOP OF THAT IM UNEMPLOYED. THEY DEDUCTED TWICE AND I CAN'T REVERSE IT BECAUSE MY BANK DOESN'T ALLOW ME TO DO SO. I DON'T EVEN KNOW WHO TO CONTACT AT CLIENTELE TO LODGE A COMPLAIN ABOUT THIS, I ALSO DON'T HAVE MONEY FOR AIRTIME AS YOU KNOW THAT YOU NEED TO HAVE A LOT OF AIRTIME IN ORDER TO PHONE THE CALL CENTRES. PLEASE HELP ME, I WANT THEM TO PAY MY MONEY BACK. THE REFERENCE NUMBER THAT I GOT FROM THE DEBIT ORDER DETAILS IS Af***
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Replies (2)
Clientele Life's replyOfficial
24 Oct 2020, 22:43Dear Neo P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply24 Oct 2020, 22:43
Official
Dear Neo P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
10 Jan 2021, 20:04Dear Neo P
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply10 Jan 2021, 20:04
Official
Dear Neo P
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct