AS
Amanda Steinhöbel
1 reviews | Active since Sept 2019
03 Oct 2019, 11:01
Clientele LIfe
I cancelled my policy 2015 with Clientele, Clientele was deducting money untill April 2019. I am struggling to get my money back for weeks now. I have send all proof of my bank statement for the deductions done by them, but still, nobody can or will help me. Their emails just say "will contact you in 10 days" When I phone I hold for 20 to 30 minutes then the call cuts out.
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Replies (2)
Clientele Life's replyOfficial
03 Oct 2019, 13:49Dear Amanda S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply03 Oct 2019, 13:49
Official
Dear Amanda S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
15 Oct 2019, 16:32Dear Amanda S By now our Compliance investigator Mbali Shezi has been in contact with you. Kindly, respond to the email sent to your email address. It is important to note that we require the requested documents in order to conclude your query and provide final feedback. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Yours sincerely, Compliance Team
Clientele Life's reply15 Oct 2019, 16:32
Official
Dear Amanda S By now our Compliance investigator Mbali Shezi has been in contact with you. Kindly, respond to the email sent to your email address. It is important to note that we require the requested documents in order to conclude your query and provide final feedback. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Yours sincerely, Compliance Team