TK
Teboho K
1 reviews | Active since Oct 2020
26 Jul 2021, 12:11
Clientele Life
This clientele is a big ****, i took their policy last month and specifically mentioned that they should debit my account the last day of the month, but guess what my account was debited on Friday, and what's even suprises me more than anything is that i didn't approve their debicheck with my bank, but they managed to debit my account without my permission, if i didn't approve their debicheck then who did it??
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Replies (2)
Clientele Life's replyOfficial
26 Jul 2021, 14:30Dear Teboho B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Jul 2021, 14:30
Official
Dear Teboho B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Aug 2021, 15:46Dear Tebogo, At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. Our attempts to contact you telephonically were unsuccessful, furthermore, our records confirm that our Client Services Team was able to assist and also provided you with the information needed regarding our early debit order. We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Yours sincerely,
Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Clientele Life's reply02 Aug 2021, 15:46
Official
Dear Tebogo, At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. Our attempts to contact you telephonically were unsuccessful, furthermore, our records confirm that our Client Services Team was able to assist and also provided you with the information needed regarding our early debit order. We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Yours sincerely,
Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance