Clientele life

Good day

I’m writing this review as sad customer who was sold a product over the phone that doesn’t meet my expectations and I have been paying for this product for a long time now.

I took a funeral cover with clientele for the sole purpose of covering my parents and extended family, recently my mother is in hospital and has been for the past 3 weeks and things are not looking good. So I decided to contact clientele to check up on the status of my policy, to find out that my mother and the rest of the family is not covered on that plan.

I asked clientele to check the call records and today they have advised me that it their employee was WRONG and sold me an incorrect product.

So now I’m not willing to add more money to my current premium to add my family and asked the to return my funds that I have paid them for over 2 years.

The person I spoke too told me their not willing to return my funds even after they have realized they are the ones wrong.

I only ask for my premiums I have paid to be returned so that I can deal with the current situation at home in peace.

As I’m wring this my mother passed away on 28 June 2020. Which makes things worse for my family, I’m the bread winner at home and both my parents are on social grants.

This is not the first time this happens with clientele after they refused to assist on a legal matter but in that case they opted to pay me back my premiums instead of assisting me.

Regards Siphosenkosi Zikalala Case no: CER593656 Contact number- ***