1 reviews | Active since Nov 2016

07 Nov 2016, 17:23

Clientele Life

<p>Clientele Life is deducting R220 from my salary without authorisation and this has been going on for 3 months now. I am very disappointed with them as it is evident that this company is working together with some employees of the department of education to get our details</p>

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Replies (4)
Clientele Life
Clientele Life's reply08 Nov 2016, 07:07
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Best regards,

Clientele Life
Clientele Life's reply09 Nov 2016, 14:43
Official

Please note that the complaint lodged was received and the contents noted regarding your IFA Ultimate Dignity Plan.

We have attempted to contact you on 08/11/2016 and 09/11.2016 on the cell phone number provided to discuss your complaint, unfortunately with no success.

Please contact us on *** or email *** for us to be able to resolve the matter.

Yours sincerely,

Siphesihle Rodolo

Service Recovery Specialist

Best regards,

's update09 Nov 2016, 19:17
Reviewer Update

I have accordingly rep**** to you email, I will also call you in the morning on the number you provided.

Clientele Life
Clientele Life's reply16 Nov 2016, 09:17
Official

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that we have investigated this matter and by now our investigator (Johannah Cele) has been in contact with you to provide you with the necessary feedback, and to confirm a refund of all the premiums which will be processed shortly.

We trust you find this in order and that this matter was resolved to your satisfaction.

Should you require any further assistance in this regard, please feel free to contact us again.

Kind regards,

Elsa Fourie

Compliance Team Leader

Best regards,