SS
Samuel S
1 reviews | Active since Nov 2020
05 Dec 2021, 19:40
Clientele *****!
I have been trying to make an encashment since 8 November 2021 till today (almosr a month later) and I have not received any money. They promised to pay within 48 hours in their adverti*****t and contract but that is all a lie. I needed money for a funeral and had to resort to a loan from a bank. They have been sending me from one consultant to another. Nothing has been paid into my account till today (5 December 2021). Not happy at all about their service and help. I have never missed a premium payment at all.
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Replies (2)
Clientele Life's replyOfficial
06 Dec 2021, 09:52Dear Samuel S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply06 Dec 2021, 09:52
Official
Dear Samuel S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
07 Dec 2021, 15:13Dear Samuel S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that the encashment value was paid today. We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that the encashment value was paid today. We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply07 Dec 2021, 15:13
Official
Dear Samuel S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that the encashment value was paid today. We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that the encashment value was paid today. We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life