1 reviews | Active since Dec 2018
Clientele legal refund
Subject: Urgent Refund Request Dear Clientèle Legal, I cancelled my policy after discovering that the agent who sold me the policy provided misleading information. Despite my cancellation request, another deduction was made from my bank account. I contacted your office to request a refund of the deducted amount, but my request was refused. As a pensioner, this deduction has caused me financial hardship. I respectfully request: Confirmation that my policy has been cancelled. A refund of the amount deducted after my cancellation request. Written confirmation of the outcome of this complaint. Please treat this matter as urgent. If it is not resolved, I will consider escalating my complaint to the relevant regulatory authorities.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
This is to confirm that the policy payer Mr V Davids has been contacted on even day and the cancellation matter request was addressed.
Furthermore, the payer has been informed that on the 28th of April 2026 , we received a message regarding a request to cancel the legal plan which commenced on the 1st of April and our agent informed the payer that for any cancellation requests , he needs to contact our client services department for further assistance and he was provided with the contact number. Please note that we do not cancel policies via email or whatsApp chats.
We however do not have any records whereby the payer contacted our offices hence the policy was only cancelled on the 2nd of June 2026.
I have provided details to the payer so that he can escalate the matter to our Internal Arbitrator Department for re-evaluation of this complaint.
Kind regards Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
This is to confirm that the policy payer Mr V Davids has been contacted on even day and the cancellation matter request was addressed.
Furthermore, the payer has been informed that on the 28th of April 2026 , we received a message regarding a request to cancel the legal plan which commenced on the 1st of April and our agent informed the payer that for any cancellation requests , he needs to contact our client services department for further assistance and he was provided with the contact number. Please note that we do not cancel policies via email or whatsApp chats.
We however do not have any records whereby the payer contacted our offices hence the policy was only cancelled on the 2nd of June 2026.
I have provided details to the payer so that he can escalate the matter to our Internal Arbitrator Department for re-evaluation of this complaint.
Kind regards Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS