AvdM
Anno van der Meulen

1 reviews | Active since Nov 2013

24 Oct 2025, 10:02

Clientele Legal do ********ly debir order

I did not authorize a Debi check for Clientele Legal ever. My debit order date is on the 25th of the month. Clientele took my debit order at 02:43 at night on the 24th. That is not the agreed debit order date. I demand a refund in my account today!!! Furthermore, I want to cancel the policy with immediate effect. How can Clientele Legal do ********ly things? Clientele, contact me immediately today please.

0
Replies (2)
Clientele Life
Clientele Life's reply24 Oct 2025, 10:32
Official
Dear Anno,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply27 Oct 2025, 09:36
Official
Dear Anno, 

Thank you for raising your concerns and bringing this matter to our attention. 

The sales call was reviewed and it was found that the correct billing process was explained to you at sales stage 

We confirm that Lerato Putuka from our Market Conduct department has been in contact with you to provide the necessary feedback 

We trust you find this in order and should you require further assistance please feel free to contact us. 

Regards, 

Market Conduct