1 reviews | Active since May 2018
Clientele Lasting Dignity is a joke
Clientele has really taken the "Lasting Dignity" out of our experience with them. When we should be mourning the loss of a loved one, the last thing we need to hear is " We know your funeral is on Sunday, but our assessors will process your claim on the Monday after the funeral. Can't you borrow money from someone so long". Nobody at that "company"is even willing to do anything more than their job description says, even after religiously and faithfully paying your premium for years. In the words of another ***** - Sad.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Client Services – Service Support
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Client Services – Service Support
Thank you for your raising your concerns and bringing this matter to our attention.
Please note that the policy the insured had was our Lasting Dignity Plan which is a whole life cover and not a Funeral Cover which pays within 24 hours.
We have however noted that one of the added benefits on the policy was our Funeral Comforter Benefit, which pays within 48 hours from the receipt of the last required document.
Your claim was reported on 30/04/2018 and documents were received on 30/04/2018. The Funeral Comforter Benefit was paid on 03/05/2018 (keeping in mind that the 1st of May was a public holiday) and the remaining balance of the Life Cover was paid on 04/05/2018.
We would also like to confirm that our Claims Administrator also explained the above information to you on 04/05/2018.
We trust that this matter was resolved accordingly, however should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Claims Department
Thank you for your raising your concerns and bringing this matter to our attention.
Please note that the policy the insured had was our Lasting Dignity Plan which is a whole life cover and not a Funeral Cover which pays within 24 hours.
We have however noted that one of the added benefits on the policy was our Funeral Comforter Benefit, which pays within 48 hours from the receipt of the last required document.
Your claim was reported on 30/04/2018 and documents were received on 30/04/2018. The Funeral Comforter Benefit was paid on 03/05/2018 (keeping in mind that the 1st of May was a public holiday) and the remaining balance of the Life Cover was paid on 04/05/2018.
We would also like to confirm that our Claims Administrator also explained the above information to you on 04/05/2018.
We trust that this matter was resolved accordingly, however should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Claims Department