FN
Fihlani N

1 reviews | Active since Dec 2021

17 Dec 2021, 19:16

Clientele it's a **** that's all and their service sucks.

On the 28th of July 2021 I've send clientele an email to let them know that Ive lost my job fine the lady who called me said to me she will put me on suspension For the following month then cool then send then I have called them I think sometime 2 weeks back then the consultant whom I spoke to was rude telling me that I even get my money back even if I cancel nor want a refund yet he said the policy lapsed on the 25th5if not 24th of November 2021 yet they debited my R290 on the 4th of not 5th of December and I was told that I won't even get that fine today they debited my money yet they've send me an email saying that my policy was canceled my question it's one how can they debit money from a policy that lapsed and I have a confirmation email that states that they've already canceled the policy all I want is my money that's all the one they have debited simple Clientel it's a **** now really they can't keep up with their clients Basile.

0
Replies (4)
Clientele Life
Clientele Life's reply18 Dec 2021, 13:40
Official
Dear Fihlani N,
We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation.
      
Yours sincerely,
 
Lebohang Makhakhe
Service Support Specialist
Clientele Life   
Clientele Life
Clientele Life's reply18 Dec 2021, 15:27
Official
 Dear Fihlani N,
 We confirm that we made contact with you to provide feedback regarding the concerns raised. 
 Kindly note that your policy has been cancelled and your refund will be paid within 24-48 business hours. We would like to take this opportunity to apologize for any inconvenience experienced. 
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  Lebohang Makhakhe Service Support Specialist Clientele Life 
FN
Fihlani N's update22 Dec 2021, 20:03
Reviewer Update
Good Evening

On the 18th 12 2021 got a call from Lebohang Makhakhe
Service Support Specialist
Clientele Life who said I'll get my refund by Tuesday the latest and still there's nothing that's happening till today may you guys please check what's happening cause now I am getting impatient for its not on now really I can't take it anymore now really guys it's not on the level of service that it's not up to standard really please respond to this email as soon as possible can't take this anymore really I want my refund before the end of the day today. I am still waiting for my refund really can't say a refund will take 24-48hours and still nothing no communication nothing this is not on really I am not happy at all.
Clientele Life
Clientele Life's reply08 Jan 2022, 09:16
Official
Dear Fihlani N, 

We would like to take this opportunity to apologise for any inconvenience caused in this regard.  Our records indicate that your refund was processed and the funds should now reflect in your account.  We trust that you find the above in order.  Yours sincerely,  Lebohang Makhakhe
 Service Support Specialist
 Clientele Life