Clientele Is Trying To ***** Me

Item: Clientele Life
Rating: 1
Author: Mpho R

I have reached out to Clientele on the phone, via email and also their website to cancel a hospital plan (policy) and am not getting any joy. Instead Clientele has sent me sms'es requesting that I confirm my debit order details. The last straw was when their call centre agent informed me that my cancellation of the policy would result in me forfeiting all my benefits despite what the policy document says. When I requested him to send me an email informing me of these new terms and conditions, he turned around and said I should write in and make the request.

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Replies (2)

Clientele Life's replyOfficial

12 Oct 2020, 18:48

Dear Mpho R

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor
Clientele Life

Clientele Life's reply12 Oct 2020, 18:48

Official

Clientele Life's replyOfficial

13 Oct 2020, 14:33

Dear Mpho R,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Premium Hospital Cash Back Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Recover Specialist
Clientele Life

Clientele Life's reply13 Oct 2020, 14:33

Official