1 reviews | Active since Jun 2017
Clientele is taking my money
<p>My payslip was missing when I went to collect it from my Human resources department. In April Clientele started deducting money from my pay for a policy I never joined. I do not even know who is covered from that policy since I did not authorize it. It appears Clientele life ass ********** 08. Please help me because I want this policy cancelled and my money refunded.</p> <p> </p> <p>I'm looking forward to your response and help</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We confirm that you were contacted by the Compliance Department upon receipt of the complaint. After receiving the documentation from you this week, it was found that your details were submitted to us in error. We would like to apologise for any inconvenience caused. In this regard we further confirm that a refund for all premiums deducted was authorised.
We trust you find this in order. You are welcome to contact us should any queries arise.
Regards,
Stephan Groenewald
Compliance
We confirm that you were contacted by the Compliance Department upon receipt of the complaint. After receiving the documentation from you this week, it was found that your details were submitted to us in error. We would like to apologise for any inconvenience caused. In this regard we further confirm that a refund for all premiums deducted was authorised.
We trust you find this in order. You are welcome to contact us should any queries arise.
Regards,
Stephan Groenewald
Compliance