CA
Chanté Abdool

1 reviews | Active since Dec 2022

10 Jan 2025, 08:59

CLIENTELE IS TAKING MONEY FROM MY ACCOUNT WITHOUT MY CONSENT!!!!!!

Clientele has been debiting my account for R439.00 every month. I am an elderly woman who only gets pension and money is taken without authorisation from account. This is THEFT!

0
Replies (3)
Clientele Life
Clientele Life's reply10 Jan 2025, 10:18
Official
Dear Chanté Abdool, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply10 Jan 2025, 15:11
Official
Dear Chanté Abdool, 
Kindly note that your message has been forwarded to the consultant.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply18 Jan 2025, 09:15
Official
Dear Chanté A, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards, Market Conduct