DS
Douglas S
1 reviews | Active since Nov 2021
10 Mar 2022, 15:01
CLIENTELE IS ****
Clientele people just ****med my Mom at Jane Furse Crossing promising her Grocery and asking her Banking details and ID document.
Today she received a call to confirm the amount she will be paying with regards to policy she has joined.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
10 Mar 2022, 19:53 Dear Douglas S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply10 Mar 2022, 19:53
Official
Dear Douglas S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
17 Mar 2022, 13:01Dear Douglas S, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. RegardsMarket Conduct
Clientele Life's reply17 Mar 2022, 13:01
Official
Dear Douglas S, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. RegardsMarket Conduct
Clientele Life's replyOfficial
18 Mar 2022, 13:41Dear Douglas S
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order and refund process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order and refund process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Clientele Life's reply18 Mar 2022, 13:41
Official
Dear Douglas S
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order and refund process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order and refund process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
DS
Douglas S's updateReviewer Update
19 Mar 2022, 12:39Good day,
Thank you very much.
I am glad the issue was quickly resolved.
King regards,
D Sekgala
Thank you very much.
I am glad the issue was quickly resolved.
King regards,
D Sekgala
DS
Douglas S's update19 Mar 2022, 12:39
Reviewer Update
Good day,
Thank you very much.
I am glad the issue was quickly resolved.
King regards,
D Sekgala
Thank you very much.
I am glad the issue was quickly resolved.
King regards,
D Sekgala
Clientele Life's replyOfficial
13 Apr 2022, 13:26Dear Douglas S
Thank you for the feedback we are and to hear that your matter was resolved and we were able to change your customer experience with us.
We trust you find this in order however, should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for the feedback we are and to hear that your matter was resolved and we were able to change your customer experience with us.
We trust you find this in order however, should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply13 Apr 2022, 13:26
Official
Dear Douglas S
Thank you for the feedback we are and to hear that your matter was resolved and we were able to change your customer experience with us.
We trust you find this in order however, should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for the feedback we are and to hear that your matter was resolved and we were able to change your customer experience with us.
We trust you find this in order however, should you require further assistance please feel free to contact us.
Regards,
Market Conduct