MM
Mpho M
1 reviews | Active since Feb 2013
20 Jan 2021, 15:41
Clientele is on ****************!
I noticed that on my policy the date of birth of my aunt was not correct...it was my date of birth When I called to rectify I was told that my premium would increase by R140 as March comes before December! I did not change the year! Only the month and day but her premium is now R213 I have covered people under the policy who were born in January but the premium is R73 this does not make sense. Very disappointed with clientele, making promises they can't keep.
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Replies (2)
Clientele Life's replyOfficial
20 Jan 2021, 16:36Dear Mpho
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply20 Jan 2021, 16:36
Official
Dear Mpho
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
21 Jan 2021, 11:34Dear Mpho, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained that the details have been rectified and that the updated policy terms and conditions would be forwarded to you shortly. You confirmed that you understand what the policy schedule entails and are happy with the feedback provided. Furthermore we would like to thank you for entrusting us with your policies and the feedback provided to us. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply21 Jan 2021, 11:34
Official
Dear Mpho, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained that the details have been rectified and that the updated policy terms and conditions would be forwarded to you shortly. You confirmed that you understand what the policy schedule entails and are happy with the feedback provided. Furthermore we would like to thank you for entrusting us with your policies and the feedback provided to us. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life