Clientele is not there when you need them most,

A clientele client who was hospitalized in May and passed away on the 26 Jun. When the family sent a claim they were told that the member was behind with premiums for two months. Two months being May and June. The family made means to put funds in the deceased bank account and clientele was able to deduct one premium on the 25June. The deceased passed away the following day on the 26th. The deduction date was 29 monthly. Now that means what was outstanding on the date of passing away of the member was one month. The family was told that the insurance lapsed. How is that possible when the outstanding premium was one month which is the month of passing away.