MSMM
Mokgaetji Sonnia Moshia Moshia
1 reviews | Active since May 2021
01 Sept 2021, 10:01
Clientele is not loyal
I hate clientele......is a pity that i can't cancell my policy of som many years.....plus they haven't returned my money from lying to me about wrong investment account.......now they skip premiums sending me messages of cancelling the policy.....and want to debit my accout more than once in a month...i hate clientele.. ..
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
01 Sept 2021, 12:17Dear Mokgaetji sonnia moshia M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Sept 2021, 12:17
Official
Dear Mokgaetji sonnia moshia M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Sept 2021, 10:50Dear Mokgaetji sonnia moshia M Thank you for raising your concerns with us. As per our telephonic discussion, feedback has been provided. Upon contacting you, we have since explained our billing system and confirmed that your debit order date was updated to your convenience. Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and look forward to hearing from you with the way forward. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Recovery Specialist
Clientele Life
Clientele Life
Clientele Life's reply02 Sept 2021, 10:50
Official
Dear Mokgaetji sonnia moshia M Thank you for raising your concerns with us. As per our telephonic discussion, feedback has been provided. Upon contacting you, we have since explained our billing system and confirmed that your debit order date was updated to your convenience. Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and look forward to hearing from you with the way forward. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Recovery Specialist
Clientele Life
Clientele Life