PM
Phindi M
1 reviews | Active since Nov 2014
18 Dec 2025, 12:48
CLIENTELE IS NOT AN HONEST COMPANY! DISAPPOINTED CUSTOMER
I'm a very upset and disappointed customer of Clientele Life with how I have been treated when I submitted a cancellation of my policy of 20 years with the company!!! It has been over a month since I requested for a cancellation only to receive a response over two weeks to acknowledge my request and they claimed to make payment within 7 days. A form was sent that I completed and had to submit a certified ID, proof of residence and the completed form all of these have been submitted to Clientele with the reference number given by them, still no acknowledgment of my submission. It has been over 7 days of which I still have not received any payment. As a long-committed customer to this company, I am hugely disappointed by this type of behaviour and service!
Helpful (0)
Replies (9)0
Replies (9)
Clientele Life's replyOfficial
18 Dec 2025, 12:52Dear Phindi,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply18 Dec 2025, 12:52
Official
Dear Phindi,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
PM
Phindi M's updateReviewer Update
18 Dec 2025, 13:36I also forgot to mention that for me to get a response after two weeks of my request, I had to send a threatening email that I was going to report and expose Clientele bad service to the financial ombudsman and to hellopeter. I no longe trust Clientele, it saddens me that I had to write to this platform to get a prompt response. After over a month of communicating with Clientele about cancellation of my 20 years policy. You need to do better!
PM
Phindi M's update18 Dec 2025, 13:36
Reviewer Update
I also forgot to mention that for me to get a response after two weeks of my request, I had to send a threatening email that I was going to report and expose Clientele bad service to the financial ombudsman and to hellopeter. I no longe trust Clientele, it saddens me that I had to write to this platform to get a prompt response. After over a month of communicating with Clientele about cancellation of my 20 years policy. You need to do better!
Clientele Life's replyOfficial
18 Dec 2025, 13:53Dear Phindi,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply18 Dec 2025, 13:53
Official
Dear Phindi,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
19 Dec 2025, 12:48Dear Phindi
Please note that the complaint lodged was received and the contents noted regarding the concerns raised.
We have attempted to contact you at the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint. Kindly respond to the email that we have sent to you to confirm when we can contact you as well.
We trust that you find the above in order. Please feel free to contact us directly for assistance.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply19 Dec 2025, 12:48
Official
Dear Phindi
Please note that the complaint lodged was received and the contents noted regarding the concerns raised.
We have attempted to contact you at the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint. Kindly respond to the email that we have sent to you to confirm when we can contact you as well.
We trust that you find the above in order. Please feel free to contact us directly for assistance.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life
PM
Phindi M's updateReviewer Update
22 Dec 2025, 15:07Good day
Apologies I missed your call on Friday. I responded to your email about 20 minutes ago to say you can call me, I'm available to take your call. I will be waiting for the call.
Thanks
Phindi
Apologies I missed your call on Friday. I responded to your email about 20 minutes ago to say you can call me, I'm available to take your call. I will be waiting for the call.
Thanks
Phindi
PM
Phindi M's update22 Dec 2025, 15:07
Reviewer Update
Good day
Apologies I missed your call on Friday. I responded to your email about 20 minutes ago to say you can call me, I'm available to take your call. I will be waiting for the call.
Thanks
Phindi
Apologies I missed your call on Friday. I responded to your email about 20 minutes ago to say you can call me, I'm available to take your call. I will be waiting for the call.
Thanks
Phindi
Clientele Life's replyOfficial
22 Dec 2025, 16:08Dear Phindi,
Your query has been escalated to the relevant department, and we will be in contact to assist.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply22 Dec 2025, 16:08
Official
Dear Phindi,
Your query has been escalated to the relevant department, and we will be in contact to assist.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct
PM
Phindi M's updateReviewer Update
06 Jan 2026, 13:10Dear Clientele
I am still waiting for my policy payment. The last email you sent on 31st December said payment will take 24/ 48 hours. It is 6 days later, and I have still have not been paid. Why is Clientele refusing to pay my policy? I have submitted everything you've asked from me. I have never had this type of issue with any insurance. This is very ******* Clientele.
I am still waiting for my policy payment. The last email you sent on 31st December said payment will take 24/ 48 hours. It is 6 days later, and I have still have not been paid. Why is Clientele refusing to pay my policy? I have submitted everything you've asked from me. I have never had this type of issue with any insurance. This is very ******* Clientele.
PM
Phindi M's update06 Jan 2026, 13:10
Reviewer Update
Dear Clientele
I am still waiting for my policy payment. The last email you sent on 31st December said payment will take 24/ 48 hours. It is 6 days later, and I have still have not been paid. Why is Clientele refusing to pay my policy? I have submitted everything you've asked from me. I have never had this type of issue with any insurance. This is very ******* Clientele.
I am still waiting for my policy payment. The last email you sent on 31st December said payment will take 24/ 48 hours. It is 6 days later, and I have still have not been paid. Why is Clientele refusing to pay my policy? I have submitted everything you've asked from me. I have never had this type of issue with any insurance. This is very ******* Clientele.
Clientele Life's replyOfficial
06 Jan 2026, 13:19Dear Phindi,
Your query has been escalated to the relevant department, and we will be in contact to assist.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply06 Jan 2026, 13:19
Official
Dear Phindi,
Your query has been escalated to the relevant department, and we will be in contact to assist.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct
PM
Phindi M's updateReviewer Update
06 Jan 2026, 14:48I really do hope my query will be escalated and be sorted. At this point I feel this response is giving false hope that my query will be dealt with. Yet the experience I've had thus far implies that there's no escalation that is taking place. To date it has been back and forth communication with this marketing conduct and still my query has not been resolved. I am regretting investing my money with Clientele Life. I'm feeling like I have been ****med by such a big company.
PM
Phindi M's update06 Jan 2026, 14:48
Reviewer Update
I really do hope my query will be escalated and be sorted. At this point I feel this response is giving false hope that my query will be dealt with. Yet the experience I've had thus far implies that there's no escalation that is taking place. To date it has been back and forth communication with this marketing conduct and still my query has not been resolved. I am regretting investing my money with Clientele Life. I'm feeling like I have been ****med by such a big company.