RE
Racquel E
1 reviews | Active since Nov 2023
30 Nov 2023, 10:48
CLIENTELE IS NOT A COMPANY I WOULD RECOMMEND FOR ANYONE!!!!!
I cancelled my Clientele Perks Policy with them three months ago, but they still keep debiting the money and every time i called to cancel they lie and say im gonna get a email and i dont!!!!! today i called again and told them to cancel it and i want all my money they took without my permission back and they can tell me very calmly they cant do a refund!! this is unacceptable!!!! thats call theft honestly
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Replies (2)
Clientele Life's replyOfficial
30 Nov 2023, 11:07Dear Racquel E,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply30 Nov 2023, 11:07
Official
Dear Racquel E,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
30 Nov 2023, 14:20Dear Racquel E, Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As we discussed over the phone, we have cancelled your Clientele Perks as per your request on 29 November 2023.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As we discussed over the phone, we have cancelled your Clientele Perks as per your request on 29 November 2023.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply30 Nov 2023, 14:20
Official
Dear Racquel E, Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As we discussed over the phone, we have cancelled your Clientele Perks as per your request on 29 November 2023.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As we discussed over the phone, we have cancelled your Clientele Perks as per your request on 29 November 2023.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life