NM
Neo M

1 reviews | Active since Dec 2024

01 Dec 2024, 18:33

Clientele is ****ming people!

I don't even know where to start, Clientele salesman approached me at Makhaza ****a trying to explain about the clientele which I don't even understand, he then suggested that he shows me how the app works on my phone later I realised there was a debit that was done on my account and I asked him, he said no money will be deducted from account that was just for the app!! I asked him again if he's sure he said YES!! BUT now there's a debit that deducted R150 from my account by Clientele. This is bull**** as I saw other reviews of the same **** meaning we are now ****med by Clientele consultants!!! I sent an email and haven't received any response and since I'm not the only one i will make am awareness at the mall about this so that no one falls for the same trap. I will go there tomorrow and make a scene I WANT MY MONEY BACK! I don't even understand what is it for I can't even reverse it, I will take legal actions against this!!!!

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Replies (2)
Clientele Life
Clientele Life's reply02 Dec 2024, 14:07
Official
Dear  Neo M   
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                
Yours sincerely,
 
Judith Mboweni Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply04 Dec 2024, 09:14
Official
Dear Client, 
Thank you for raising your concerns and bringing this matter to our attention.  We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further.  Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.  We trust you find this in order.  Yours sincerely,  Market Conduct