sM
sipho M

1 reviews | Active since Feb 2015

16 Oct 2025, 10:55

Clientele is *******ly debiting my bank account

I entered into a contract with B3 Funeral, which used Clientele as their underwriter. Around July, B3 informed me that they had terminated their contract with Clientele and entered into a new agreement with a different underwriter. Since I have no contract with Clientele, I did not expect them to debit my account. However, on October 15, 2025, Clientele debited money from my account. When I inquired, they told me I should terminate my contract with them, but as far as I know, I never had a contract with them. Clientele is *******ly debiting my bank account.

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Replies (2)
Clientele Life
Clientele Life's reply16 Oct 2025, 11:21
Official
Dear Sipho M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Kindly provide us the policy number or reference number, we are not able to trace anything with the details you provided.

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply17 Oct 2025, 10:19
Official
 Dear Sipho M, 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct