SM
Sylvester M
1 reviews | Active since Feb 2025
29 Jul 2025, 18:15
Clientele is just a big ****
I am writing to formally raise a concern regarding an unauthorized debit order that was placed under my name by a Clientèle representative, without my clear consent or approval.
I was misled during the sign-up process, as I was under the impression that I was joining IFA, not Clientèle insurance. As a result, an amount of R343 was deducted from my account. This amount was my SRD grant, which I rely on for survival as I am currently unemployed.
I attempted to cancel the debit order via my Capitec app, but I was informed that the insurance company has restricted this option, leaving me unable to stop further deductions.
This situation has caused me great distress, and I kindly request the following:
1. Immediate cancellation of the debit order.
2. A full refund of the R343 that was deducted.
3. Confirmation that no further deductions will take place.
Please treat this matter as urgent, as it directly affects my livelihood.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
30 Jul 2025, 08:29Dear Sylvester M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's reply30 Jul 2025, 08:29
Official
Dear Sylvester M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's replyOfficial
30 Jul 2025, 11:28 Dear Sylvester M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the product, and the cancellation of the debit order process was confirmed.
The product was still within a Cooling off period and a refund for the premium collected will be refunded.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the product, and the cancellation of the debit order process was confirmed.
The product was still within a Cooling off period and a refund for the premium collected will be refunded.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Clientele Life's reply30 Jul 2025, 11:28
Official
Dear Sylvester M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the product, and the cancellation of the debit order process was confirmed.
The product was still within a Cooling off period and a refund for the premium collected will be refunded.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the product, and the cancellation of the debit order process was confirmed.
The product was still within a Cooling off period and a refund for the premium collected will be refunded.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
SM
Sylvester M's updateReviewer Update
08 Aug 2025, 11:10So I spoke to Beaty Phillips she promised me that I'm going to get my money back but I'm still waiting since they called me on the 30th of July I haven't received anything.
SM
Sylvester M's update08 Aug 2025, 11:10
Reviewer Update
So I spoke to Beaty Phillips she promised me that I'm going to get my money back but I'm still waiting since they called me on the 30th of July I haven't received anything.
Clientele Life's replyOfficial
08 Aug 2025, 14:43Dear Sylvester M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Clientele Life's reply08 Aug 2025, 14:43
Official
Dear Sylvester M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
SM
Sylvester M's updateReviewer Update
14 Aug 2025, 05:30Finally I received my money, thanks to Beauty for her warm customer service.
SM
Sylvester M's update14 Aug 2025, 05:30
Reviewer Update
Finally I received my money, thanks to Beauty for her warm customer service.
Clientele Life's replyOfficial
14 Aug 2025, 08:31Dear Sylvester M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's reply14 Aug 2025, 08:31
Official
Dear Sylvester M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life