GV
Gerda V
1 reviews | Active since Sept 2025
29 Sept 2025, 14:13
Clientele is horrible!!
On friday a debit order of R417 was taken off my bank, with the reference Clientele life. The bank gave me their contact number which I phoned. The person there assisting me, said it was for a funeral policy! I have never in my life requested or approved any policy from clientele before in my life! now I am battling (after phoning AGAIN 3 times today) to get my R417 refund!! not one of the employees could connect me to the financial manager, or a supervisor!!! I will not ever recommend them to anyone, for any of their services they offer!! I am very upset, R400 is alot of money for me, it was in fact my groceries money, now the household has to go hungry because of their mistake! So what now???
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
29 Sept 2025, 14:16Dear Gerda V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply29 Sept 2025, 14:16
Official
Dear Gerda V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
30 Sept 2025, 15:21Dear Gerda V,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. The sales call was reviewed and it was found that you agreed to take the policy and provided permission to debit and we confirm that Rhandzu Manganyi has been in contact with you to provide feedback.
The policy was still within a Cooling off period and the refund process was explained to you by our Client Services Department.
You have opted to not cancel the policy until the refund has been received and you have confirmed that you will be in contact with us to cancel the policy.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. The sales call was reviewed and it was found that you agreed to take the policy and provided permission to debit and we confirm that Rhandzu Manganyi has been in contact with you to provide feedback.
The policy was still within a Cooling off period and the refund process was explained to you by our Client Services Department.
You have opted to not cancel the policy until the refund has been received and you have confirmed that you will be in contact with us to cancel the policy.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply30 Sept 2025, 15:21
Official
Dear Gerda V,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. The sales call was reviewed and it was found that you agreed to take the policy and provided permission to debit and we confirm that Rhandzu Manganyi has been in contact with you to provide feedback.
The policy was still within a Cooling off period and the refund process was explained to you by our Client Services Department.
You have opted to not cancel the policy until the refund has been received and you have confirmed that you will be in contact with us to cancel the policy.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. The sales call was reviewed and it was found that you agreed to take the policy and provided permission to debit and we confirm that Rhandzu Manganyi has been in contact with you to provide feedback.
The policy was still within a Cooling off period and the refund process was explained to you by our Client Services Department.
You have opted to not cancel the policy until the refund has been received and you have confirmed that you will be in contact with us to cancel the policy.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct