1 reviews | Active since Apr 2017
Clientele Is **********
A few months I received a phone call from the clientele call centre informing me about some policy. During the phone call I stated that I would look into the policy and then decide if I was interested or not the call center agent agreed and stated that they would call again after a few weeks to check if I was interested and therefore continue with the process of signing.However since I already have have a policy with clientele I was not keen on taking the policy that was offered the call center agent did not call as per agreement and the premium was debited from my account despite not agreeing or signing any contract.Clientele is ********** how can you debit from my account why no consent was given And I did not authorizes the debit
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now you have received feedback from our Compliance Team, they have confirmed the outcome of their investigations.
The investigator has provided you with a solution moving forward and you have confirmed that you are satisfied with the outcome.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now you have received feedback from our Compliance Team, they have confirmed the outcome of their investigations.
The investigator has provided you with a solution moving forward and you have confirmed that you are satisfied with the outcome.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life