PN
Pauvashnee N
1 reviews | Active since Feb 2018
06 Aug 2019, 10:21
Clientele is for good service.. You should change the name to badintele
I had a clientele hospital plan for my elderly dad from 2016 or 2017 I was recently diagnosed with Lupus nephritis and out of work because I couldn't walk... I told them about it... I was only receiving a disability grant but they failed to understand they cancelled the policy and they didn't even give me a cent back to say well here's something for you... No remorse what soever but people with alot of money they will give cahs back... Lol don't make sense... I will never come to them ever
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Replies (2)
Clientele Life's replyOfficial
06 Aug 2019, 11:49Dear Pauvashnee N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialis
Lindiwe Mabizela
Service Support Specialis
Clientele Life's reply06 Aug 2019, 11:49
Official
Dear Pauvashnee N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialis
Lindiwe Mabizela
Service Support Specialis
Clientele Life's replyOfficial
18 Sept 2019, 14:24Dear Pauvashnee N,
We confirm that we made contact with you to discuss the concerns raised regarding your Clientele Premium Hospital Cash Back Plan.
As per our telephonic discussion on 07 August 2019, feedback regarding the status of your policy has been provided.
Furthermore, upon contacting you we explained that each premium guarantees cover for the month and that your premium needs to be received within reasonable times to keep your policy in force. Our records indicate that the policy lapsed correctly according to our policy terms and conditions. Options to keep your policy in force were also communicated accordingly prior to this query.
We however do understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life's reply18 Sept 2019, 14:24
Official
Dear Pauvashnee N,
We confirm that we made contact with you to discuss the concerns raised regarding your Clientele Premium Hospital Cash Back Plan.
As per our telephonic discussion on 07 August 2019, feedback regarding the status of your policy has been provided.
Furthermore, upon contacting you we explained that each premium guarantees cover for the month and that your premium needs to be received within reasonable times to keep your policy in force. Our records indicate that the policy lapsed correctly according to our policy terms and conditions. Options to keep your policy in force were also communicated accordingly prior to this query.
We however do understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist