CLIENTELE is false advertising!! No customer service - waiting two months for policy, but paying!!!

My father is an elderly man who app**** to CLIENTELE for a life-and legal policy. They have deducted two instalments already, but my father still has not receive his policy schedule. I wrote to CLIENTELE via e-mail on behalf of my dad on Tuesday, 11 December 2018 asking them to e-mail me the policy and as a courtesy to contact my father explaining the delay in mailing him the contract/policy schedule. He is still waiting for that courtesy call, and I am still waiting for the policy!! CLIENTELE is not serving up to its reputation it is advertising on television and should be ashamed at how they treat their clients, irrespective of age or gender or race! Come on CLIENTELE, change my first impression of you, at least TRY!