NB
Njabulo B
1 reviews | Active since Dec 2013
01 Feb 2021, 17:45
Clientele is ***** and they will frustrate you when it’s time to claim
Clientele is very *****.They will look for all excuses not to pay even the funeral policy claims.Their terms and conditions are just there for a show they don’t abide by them.
Why would a funeral policy claim be assigned an assessor when all the documents have been handed?
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
01 Feb 2021, 18:55Dear Njabulo
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Feb 2021, 18:55
Official
Dear Njabulo
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
NB
Njabulo B's updateReviewer Update
01 Feb 2021, 19:12Hi Shanitha
This is not a helping response but rather a copy and paste template to shut me down.
1.I submitted documents to Pretty Khumalo last week and only to find out that my claim has been closed and today I sent it to Mampho again with lab results for the deceased and I’m given another reason to delay.
Please tell me what we’re you escalation and to who ?Please can I not be taken for a ride .I can bet you even the assessor that’s supposed to call me tomorrow the latest is still fishing for reasons not to pay....and I wonder what’s being assessed because all the documents are there submitted and your consultants can’t even tell me how much is the cover worth?
And all I’m getting “we not the concern raised and it’s been escalated to the relevant department “?You are ********* and sucking poor peoples bloods .
This is not a helping response but rather a copy and paste template to shut me down.
1.I submitted documents to Pretty Khumalo last week and only to find out that my claim has been closed and today I sent it to Mampho again with lab results for the deceased and I’m given another reason to delay.
Please tell me what we’re you escalation and to who ?Please can I not be taken for a ride .I can bet you even the assessor that’s supposed to call me tomorrow the latest is still fishing for reasons not to pay....and I wonder what’s being assessed because all the documents are there submitted and your consultants can’t even tell me how much is the cover worth?
And all I’m getting “we not the concern raised and it’s been escalated to the relevant department “?You are ********* and sucking poor peoples bloods .
NB
Njabulo B's update01 Feb 2021, 19:12
Reviewer Update
Hi Shanitha
This is not a helping response but rather a copy and paste template to shut me down.
1.I submitted documents to Pretty Khumalo last week and only to find out that my claim has been closed and today I sent it to Mampho again with lab results for the deceased and I’m given another reason to delay.
Please tell me what we’re you escalation and to who ?Please can I not be taken for a ride .I can bet you even the assessor that’s supposed to call me tomorrow the latest is still fishing for reasons not to pay....and I wonder what’s being assessed because all the documents are there submitted and your consultants can’t even tell me how much is the cover worth?
And all I’m getting “we not the concern raised and it’s been escalated to the relevant department “?You are ********* and sucking poor peoples bloods .
This is not a helping response but rather a copy and paste template to shut me down.
1.I submitted documents to Pretty Khumalo last week and only to find out that my claim has been closed and today I sent it to Mampho again with lab results for the deceased and I’m given another reason to delay.
Please tell me what we’re you escalation and to who ?Please can I not be taken for a ride .I can bet you even the assessor that’s supposed to call me tomorrow the latest is still fishing for reasons not to pay....and I wonder what’s being assessed because all the documents are there submitted and your consultants can’t even tell me how much is the cover worth?
And all I’m getting “we not the concern raised and it’s been escalated to the relevant department “?You are ********* and sucking poor peoples bloods .
Clientele Life's replyOfficial
01 Feb 2021, 19:25Dear Njabulo
We would like to apologize for any inconvenience caused in this regard.
The matter has been escalated to our Claims Management Team for review.
We will revert with feedback shortly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We would like to apologize for any inconvenience caused in this regard.
The matter has been escalated to our Claims Management Team for review.
We will revert with feedback shortly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Feb 2021, 19:25
Official
Dear Njabulo
We would like to apologize for any inconvenience caused in this regard.
The matter has been escalated to our Claims Management Team for review.
We will revert with feedback shortly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We would like to apologize for any inconvenience caused in this regard.
The matter has been escalated to our Claims Management Team for review.
We will revert with feedback shortly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
NB
Njabulo B's updateReviewer Update
01 Feb 2021, 19:52You are not answering any questions than being a post box
NB
Njabulo B's update01 Feb 2021, 19:52
Reviewer Update
You are not answering any questions than being a post box
Clientele Life's replyOfficial
02 Feb 2021, 16:47Dear Njabulo
We confirm receipt of the relevant documents regarding your claim and as confirmed that query was escalated to our claims Management Team.
Our claims accessor has been in contact with you regarding the claim.
We would like to pass our condolences to you and the family during this difficult time.
We trust that you find the above in order, however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the relevant documents regarding your claim and as confirmed that query was escalated to our claims Management Team.
Our claims accessor has been in contact with you regarding the claim.
We would like to pass our condolences to you and the family during this difficult time.
We trust that you find the above in order, however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Feb 2021, 16:47
Official
Dear Njabulo
We confirm receipt of the relevant documents regarding your claim and as confirmed that query was escalated to our claims Management Team.
Our claims accessor has been in contact with you regarding the claim.
We would like to pass our condolences to you and the family during this difficult time.
We trust that you find the above in order, however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the relevant documents regarding your claim and as confirmed that query was escalated to our claims Management Team.
Our claims accessor has been in contact with you regarding the claim.
We would like to pass our condolences to you and the family during this difficult time.
We trust that you find the above in order, however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life