NS
Nangipha S
1 reviews | Active since Nov 2021
29 Nov 2021, 09:18
Clientele is dishonest
I am deep unsatisfied with clientele because they debited money from my account. This has occurred after the policy has lapsed and when I call to ask them about it the also state that the policy has lapsed but the fund were debited. They saying that they are not at fault and will not refund the funds that they have debited after cover policy has lapsed.
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Replies (2)
Clientele Life's replyOfficial
29 Nov 2021, 09:49Dear Nangipha S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Nov 2021, 09:49
Official
Dear Nangipha S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
29 Nov 2021, 13:15Dear Nangipha S, We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns regarding the policy status. Please be informed that we have since canceled the policy on 29/11/2021 as per request and have escalated your query for further investigation.
Furthermore, we have given you the escalation process and feedback will be provided within the next 5-10 days as discussed.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm that we have contacted you and addressed all raised concerns regarding the policy status. Please be informed that we have since canceled the policy on 29/11/2021 as per request and have escalated your query for further investigation.
Furthermore, we have given you the escalation process and feedback will be provided within the next 5-10 days as discussed.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply29 Nov 2021, 13:15
Official
Dear Nangipha S, We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns regarding the policy status. Please be informed that we have since canceled the policy on 29/11/2021 as per request and have escalated your query for further investigation.
Furthermore, we have given you the escalation process and feedback will be provided within the next 5-10 days as discussed.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm that we have contacted you and addressed all raised concerns regarding the policy status. Please be informed that we have since canceled the policy on 29/11/2021 as per request and have escalated your query for further investigation.
Furthermore, we have given you the escalation process and feedback will be provided within the next 5-10 days as discussed.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life