NM
Ntethelelo M
1 reviews | Active since Dec 2020
02 Dec 2020, 10:57
Clientele is deducting unauthorized debit orders from my account
Clientele is deducting unauthorized debit orders from my account. This is the second time they're doing this. About R243 is being withdrawn monthly. I'm just a student and I can't afford whatever this is.please help me.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
02 Dec 2020, 12:13Dear Ntethelelo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Dec 2020, 12:13
Official
Dear Ntethelelo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
NM
Ntethelelo M's updateReviewer Update
02 Dec 2020, 14:03I will be very grateful. And please reverse the previous payments, I need that money
NM
Ntethelelo M's update02 Dec 2020, 14:03
Reviewer Update
I will be very grateful. And please reverse the previous payments, I need that money
Clientele Life's replyOfficial
07 Dec 2020, 09:43Dear Ntethelelo M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. Regards,Market Conduct
Clientele Life's reply07 Dec 2020, 09:43
Official
Dear Ntethelelo M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. Regards,Market Conduct