AT
Alex T

1 reviews | Active since Aug 2020

25 Jun 2024, 14:49

Clientele is constantly placing me in a serious predicament with other organizations with whom I have financial commitments with by going against our agreement n debiting my account earlier than the 27th

Clientele is constantly placing me in a serious predicament with other organizations with whom I have financial commitments with by going against our agreement n debiting my account earlier than the 27th. I have engaged with Clientele on numerous occasions about this issue but nothing changes, I need my money back which was debited this morning pls Regards Alex Tsola

0
Replies (3)
Clientele Life
Clientele Life's reply26 Jun 2024, 08:51
Official
Dear Alex T,  

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                
Yours sincerely,
 
Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply26 Jun 2024, 09:27
Official
 
Dear Alex T, 

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 

Our attempt to contact you on the numbers we have on record resulted in no success on even day.. 

Kindly provide us with an alternative number where you can be reached in order for us to assist. 

Kind regards, 
Vusumuzi Dlamini 
Clientele Insurance 
Clientele Life
Clientele Life's reply27 Jun 2024, 08:52
Official
Dear Alex T, 

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 

Kindly note that another attempt to contact you on the numbers we have on record resulted in no success on even day.. 

Kindly provide us with an alternative number where you can be reached in order for us to assist forward to your response.

Kind regards, 
Vusumuzi Dlamini 
Clientele Insurance